Terms and Conditions

APPOINTMENTS

  • Due to the popularity of some equipment, should you not arrive for your appointment on time, priority will be granted to the next client in the queue/ walk-in session.
  • We will endeavour to accommodate you in the next available slot or on alternative equipment.

CHANGES TO CLIENTS ACCOUNTS

  • Please note that any changes to clients accounts must be made via email or letter to the customer services email info@glowtanning.uk.

CHANGES TO PERSONAL CIRCUMSTANCES

  • Clients are required to inform Glow Tanning and Beauty immediately of any change in circumstances that affect their eligibility to use UV or Spray Tanning equipment.

CLIENT LOTION STORAGE

  • Please note that the customer lotion storage facility is provided as a gesture of goodwill and we regret that we cannot be held responsible for any losses whatsoever.
  • We reserve the right to dispose of lotion that has been unused for more than 6 months.

COMPETITIONS, PROMOTIONS AND OFFERS

  • From time to time, Glow Tanning and Beauty may run competitions, promotions and offers.
  • Rules for each competition, promotion or offer will be made at the time.
  • All competitions, promotions and offers cannot be used in conjunction with any other offer, promotion or discount.

COMPLAINTS & SUBMISSION OF INFORMATION

  • We welcome your inquiries, feedback and reviews – reviews can be left on our facebook account @glowtanningchelmsford or our google listing – search for “Glow Tanning Chelmsford’ and click on ‘Write a review’ on our listing.
  • If you wish to contact us to complain about any matter, please email us at info@glowtanning.uk.

DAMAGE/LOSS OF CLIENT PROPERTY

  • Please note that Glow Tanning and Beauty cannot accept any responsibility whatsoever for any loss or damage to client’s property whilst on the premises.

GIFT VOUCHERS

  • Gift Vouchers are non refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date.
  • Vouchers cannot be redeemed for cash, sold or transferred.
  • Please keep vouchers in a safe place as they cannot be replaced if lost.

PAYMENTS

  • Most credit cards (not American Express) are acceptable, cash & debit cards.
  • Contactless payment methods accepted
  • No cheques.

REFUNDS

  • Refunds are only available for medical conditions upon receipt of a valid medical certificate.
  • All requests must be in writing or via e-mail info@glowtanning.uk.

SPRAY TANNING

  • Disclaimer: The outcome of a spray tanning solution can be affected by different products and/or conditions.
  • Skin allergy testing is required at least 24hrs before spray tan application.
  • We reserve the right to refuse service to anyone.
  • We cannot reserve appointments that have not been properly confirmed by the client.
  • We reserve the right to refuse service to anyone who is frequently late or cancels too often.
  • We cannot be responsible for psoriasis and eczema affecting the development of your tan or if is uneven.
  • We cannot be held responsible if you are in the first trimester of pregnancy as you should not be spray tanned, although tanning is safe during the 2nd & 3rd trimester there is a risk of uneven pigmentation in the skin and this may result in white patches. If you are breastfeeding the breast area would have to be covered during the application.
  • We cannot be held responsible if some medications stop the tan developing e.g. steroids, strong antibiotics, hormone replacements and chemotherapy.
  • We cannot be held responsible if any moisturisers or shower gels with moisturisers have been used prior to application.  This can cause an uneven tan, as the chemical that brings out the colour in your skin cannot penetrate efficiently.
  • Spray tan results are not guaranteed due to the variables involved and are therefore non-refundable.

SUNBEDS

  • No one under the age of 18 is allowed on the sunbeds.
  • No children under the age of 12 are to be left unattended in the salon for health and safety reasons.
  • Only one person is allowed in the sunbed cubicle.

TANNING COURSES

  • Please note that all minutes and sessions are valid for 12 months from the date of purchase.
  • Courses cannot be shared with other customers.

THE GYM DISCOUNT

  • A discount of 20% off all tanning courses is available to all members of The Gym who can produce a valid membership card.

  • This discount is only valid for sunbed sessions, sunbed courses (excluding monthly unlimited) and spray tanning sessions. 

  • *This offer can not be used in addition to any other discount.*

  • *Patch test required at least 24 hours prior to spray tans*